Shipping & Delivery Policy

Last updated: August 1, 2026

Rocky's Pet Essentials currently ships to addresses in the United States.

Processing

Orders require processing before shipment. Processing times can vary by product, supplier, order volume and verification requirements. An estimated delivery window may be shown on the product page, at checkout or in order communications when available.

Multiple packages

Products may be fulfilled by different suppliers or locations. An order containing multiple items may arrive in separate packages and may receive more than one tracking number.

Tracking

Tracking information is sent when it becomes available. Carriers may require time to activate a tracking number after the shipping label is created.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. Changes may not be possible after fulfillment begins.

Delays

Carrier disruptions, severe weather, holidays, customs reviews, supplier delays and other events outside our control can affect delivery. Contact us if tracking has not updated for an extended period or a package appears lost.

Delivered but not received

If tracking shows delivery but the package cannot be found, check the delivery area, household members, neighbors and carrier notices. Then contact the carrier and Rocky's Pet Essentials with the order number and tracking information.

Contact

Shipping questions may be sent to gephartjeremy27@gmail.com.