Return & Refund Policy

Last updated: August 1, 2026

Rocky's Pet Essentials wants customers to receive the correct product in acceptable condition. Contact us before sending any item back.

Return requests

Return requests must be submitted within 30 days after delivery. Eligibility depends on the product's condition, the reason for return and the applicable supplier or fulfillment requirements. Items should be unused, clean and in their original packaging unless they arrived damaged, defective or incorrect.

Email gephartjeremy27@gmail.com with your order number, the reason for the request and clear photos when the item is damaged, defective or incorrect.

Damaged, defective or incorrect items

Report visible damage, defects or an incorrect item within 7 days after delivery. Keep the product and packaging while the request is reviewed. We may offer a replacement, refund or another appropriate resolution after verification.

Non-returnable items

Used hygiene-sensitive products, personalized items, gift cards and products damaged through misuse may be ineligible for return except where required by law.

Return authorization and shipping

Do not mail a return to the address shown on a shipping label without authorization. We will provide the correct instructions and return destination after approving a request. Return-shipping responsibility depends on the reason for return and will be explained before shipment.

Refund timing

Approved refunds are issued to the original payment method. Banks and payment providers may require additional processing time after a refund is submitted.

Order cancellations

Contact us immediately to request a cancellation. Orders that have entered processing or fulfillment might not be cancelable.