Frequently Asked Questions

Orders and shipping

Where do you ship?

Rocky's Pet Essentials currently serves customers in the United States.

Will every item arrive together?

Not always. Products may be fulfilled from different locations, so multiple items can arrive in separate packages.

How do I track my order?

Tracking information is sent when it becomes available. Carrier systems may take time to display the first scan.

Can I change or cancel an order?

Contact us immediately. Changes or cancellations might not be possible after processing or fulfillment begins.

Products

How do I choose the correct size or option?

Review the dimensions, option labels and compatibility information on the product page before ordering. Contact us before purchase when you need help choosing.

Are product colors exact?

We work to display colors accurately, but screens and manufacturing batches can cause minor differences.

Are your products veterinary treatments?

No. Products are sold for their stated consumer use and product information is not veterinary advice.

Returns

How do I request a return?

Email gephartjeremy27@gmail.com with your order number and reason for the request. Do not send an item back before receiving instructions.

What if my item arrives damaged or incorrect?

Contact us within 7 days of delivery and include clear photos of the item and packaging.